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Questions and answers
Here we have collected answers to frequently asked questions to help you.
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How it works
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How does Kvdbil work?
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How do I become a member?
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How do I know that no one is jacking up the price during the auction?
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How do you know what my car is worth?
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I'm having trouble logging in to My Pages, what do I do?
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If the bidding did not come above the reserve price, can I still buy the car?
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What happens when the auction is over?
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What do I do if problems arise after purchase?
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Why has Kvdbil stopped the car?
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How can I cancel my membership?
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What are your opening hours?
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What is Kvdbil Certified?
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Buy a car & light truck
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How do I buy a car via Kvdbil?
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What should I consider when buying a used electric car?
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Do I need a cash deposit for your car loan?
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How do I pay for the car?
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How do I reschedule my pick-up/drop-off time?
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Do I have a warranty on the car?
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How do I know that my bid has been placed?
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I registered, but didn't receive a password, can you send it to me?
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Can I export the car I buy?
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Can I take out a car loan through Kvdbil?
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When does a bidding end?
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When do I have to pick up the car that I won at auction/bought at a fixed price?
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If the seller doesn't want to sell below the reserve price, do I still have to pay the brokerage fee?
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Does it matter which facility the car is at?
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Is VAT added to the cars?
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How much does it cost to transport a car?
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What does reservation price mean?
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What is the starting price?
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What is Kvdbil's brokerage fee?
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What is a maximum bid?
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What does autobid mean?
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What is Kvdbil's definition of an environmentally friendly car?
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Do I have a right of withdrawal because I bought the car online?
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How does the right of withdrawal work?
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How does "Reserve the car" work?
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Can I buy extra tires for the car?
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I want to report a fault, how do I do it?
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What counts as a complaint?
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How does buying a car as a car dealer work?
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Why is the change of ownership for my car delayed?
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How do I charge my electric car at home, and what do I need for that?
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How does Kvdbil's battery test work?
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How do I know what condition the electric car battery is in?
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What does State of health mean?
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What do the stars mean in Kvdbil's battery test?
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What does normal condition mean?
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What is the difference between an electric car, a plug-in hybrid and a mild hybrid?
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How much does it cost to charge an electric car?
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Is it cheaper to own an electric car than a petrol or diesel car?
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Sell car & light truck
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How do I sell a car via Kvdbil?
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How do I sell my car to you?
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Can you pick up the car I want to sell or do I have to drop it off myself?
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Don't you need to see my car before you suggest a minimum selling price?
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How long does a sale take?
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How far has my car come in the sales process?
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How long will it take before my car goes up for auction?
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How often are the cars sold for above the reserve price or above your higher valuation?
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I have a question about the test protocol for my car, who do I contact?
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I haven't been able to list all the equipment my car has for the digital valuation, so how can you know what the car is worth?
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How do I know where in the sales process my car is?
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Can I change the reservation price after I have registered the car for sale?
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Can you arrange value-adding measures?
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My car is already reconditioned - can I get a price reduction then, since you won't have that cost?
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My car doesn't meet your requirements for a sale, can you sell it anyway?
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When will I receive the money from the sale?
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Should I fix minor defects on my car before selling it?
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What has this model sold for with you before?
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What happens if my car doesn't sell?
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How much does it cost to sell your car?
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Where is the car I am selling advertised?
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What does "lowest accepted selling price" mean?
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When will you pay the money when I sell the car to you?
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How long does it take before I receive money when I sell the car to you?
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How does vehicle tax work when I sell the car to you?
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The car I'm going to sell you has a vehicle debt, what do I do?
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I don't have proof of ownership for the car I'm selling to you, will you buy it anyway?
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Do you accept trade-ins?
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Buy machinery, heavy trucks & recreational vehicles
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What does documentation mean?
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Where is the vehicle?
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Can you help with transportation?
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Do I have to arrange insurance before collection?
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Do I have a warranty on the vehicle?
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Can you help with financing?
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How do I book a pick-up time?
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When do I have to pick up my vehicle?
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What rules apply if the vehicle is to be exported?
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What happens if the condition of the vehicle does not match the description or if there are errors in the vehicle I purchased after I pick it up?
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What do I do if a transporter wants to pick up my vehicle?
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How does the right of complaint work if I use a transport company to pick up my vehicle?
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Can I export all vehicles outside Sweden?
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If I have a business or live in a country outside the EU, can I buy vehicles from you?
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What documents do I need to submit to get the deposit back upon export?
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Will the Swedish license plates remain when I pick up my vehicle?
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Sell machinery, heavy trucks & recreational vehicles
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What is included in a sale?
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Do I have to drop off my vehicle at a facility?
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What do I need to consider before selling machinery, heavy trucks and recreational vehicles?
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Can you help with picking up my vehicle?
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Can you help with value-adding measures?
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What happens if problems arise when the purchasing customer collects the vehicle?
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Can I sell machinery, heavy vehicles and recreational vehicles for export?
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What machines, heavy trucks and recreational vehicles can I sell on kvd.se?
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How do you know what my vehicle is worth?
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The vehicle I am going to sell to you has a lease agreement or was purchased on installments, what do I do then?
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Customer Service Center
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+4610-167 30 00
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