Questions and answers

Here we have collected answers to frequently asked questions to help you.

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  • ArrowRightIconWhat happens if the condition of the vehicle does not match the description or if there are errors in the vehicle I purchased after I pick it up?

What happens if the condition of the vehicle does not match the description or if there are errors in the vehicle I purchased after I pick it up?

When picking up machinery, heavy trucks and recreational vehicles, you as the purchasing customer have a duty to investigate. You therefore have a responsibility to inspect the vehicle and ensure that it corresponds to the vehicle description on kvd.se. Together with the seller and Kvdbil , you as the buyer need to handle any faults or defects before the vehicle leaves the pick-up location – at the seller's location or at a Kvdbil facility. Kvdbil 's complaints department will help to handle the case. The buyer immediately contacts the Customer Center on 010-167 30 00 to initiate the case.

Customer Service Center

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