What counts as a complaint?

For a defect to be considered a complaint, the defect must have existed on the car at the time of purchase or earlier. According to the Consumer Purchase Act, you as a consumer have the right to complain about a defect that existed on the car at the time of purchase or earlier, up to 3 years after the purchase.

If there is a defect in the car that is not noted in the item description and cannot be considered normal wear and tear of a used car, there is reason to complain about the defect to Kvdbil . The defect must then deviate significantly from the condition that the buyer can expect, taking into account the car's item description, age and mileage.

Read more about complaints through Kvdbil here.